{"id":10,"date":"2026-10-13T10:52:33","date_gmt":"2026-10-13T10:52:33","guid":{"rendered":"https:\/\/bevanprintworks.co.za\/?page_id=10"},"modified":"2026-10-13T10:52:33","modified_gmt":"2026-10-13T10:52:33","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/bevanprintworks.co.za\/?page_id=10","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At Bevan Print Works, we take immense pride in the quality of our archival prints and the secure packaging we use to ship them. Because every poster is custom-printed to order to ensure the highest possible standard, we have a strict policy regarding returns and refunds.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Defective Prints<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We stand by the quality of our artwork. If your print arrives damaged, creased, or defective due to transit mishandling, we will gladly replace it at absolutely no cost to you. To qualify for a replacement, you must:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email these details to <em>[Insert Your Support Email]<\/em> with your Order Number in the subject line. Once verified, we will immediately prioritize a replacement print and dispatch it to you. We do not offer cash refunds for items damaged in transit; we will solely provide a pristine replacement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us within <strong>48 hours<\/strong> of the delivery date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Provide clear, well-lit photographs of both the damaged artwork and the damaged shipping tube.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Incorrect Items Received<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive the wrong print or the incorrect size due to an error on our end, please notify us within 48 hours of delivery. We will dispatch the correct item immediately and provide instructions on what to do with the incorrect print.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Change of Mind \/ Buyer\u2019s Remorse<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Because our prints are made-to-order specifically for you, we <strong>do not<\/strong> accept returns, exchanges, or offer refunds for &#8220;change of mind&#8221; purchases. Please carefully review your cart, including the artwork selection, size dimensions, and color options, before completing your checkout.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Lost Packages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your tracking information shows no movement for an extended period, or if the carrier confirms the package is lost, please contact us. We will open an investigation with the courier and, once the loss is confirmed, arrange for a replacement print to be sent to you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Bevan Print Works, we take immense pride in the quality of our archival prints and the secure packaging we use to ship them. Because every poster is custom-printed to order to ensure the highest possible standard, we have a strict policy regarding returns and refunds. Damaged or Defective Prints We stand by the quality [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bevanprintworks.co.za\/index.php?rest_route=\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bevanprintworks.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bevanprintworks.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bevanprintworks.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bevanprintworks.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10"}],"version-history":[{"count":1,"href":"https:\/\/bevanprintworks.co.za\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":2778,"href":"https:\/\/bevanprintworks.co.za\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions\/2778"}],"wp:attachment":[{"href":"https:\/\/bevanprintworks.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}